My purchase has not (yet) been delivered. What can I do?

Have you ordered a product through our webshop? Then you will have received proof of shipment when it is sent to you. The product will be shipped to the shipping address provided by you, which is known in our system. The shipping receipt (by email) contains a track and trace code with which you can trace your order (check the spam box of your email if you have not received this email). If you have not received a product after some time, we ask you to contact us. So that we can see what may be going on for you. You can contact us about this up to 6 weeks after receiving the shipping email. After this period, the complaint about the delivery expires. We can then no longer see where your package is possible. So if you haven’t received anything, please contact us as soon as possible.

Have you ordered a pre-sale book and it has not yet been delivered? Then this may indeed be true. We currently use an expected delivery time for these books, you can find the expected delivery date on the page of the book. If you have any questions or comments, please contact orders@hoog.design.